
If you have continued issues with connecting via Wi-Fi, we would recommend trying a wired connection instead. If there is a general network connection issue, it will display a YVM104 Error Message, If this is the case, you will be prompted to go through the setup journey to re-establish the connection. If this is the case, you will be prompted to go through the setup journey to re-establish the connection. If there is a local network connection issue, it will display a YVM102 Error Message. Follow our setup guide for Powerline adapters and return here when youre ready to continue. Go to Broadband Connection within your Settings menu: Youll need to use Powerline adapters to connect your YouView box to your Plusnet router. Check both adapters are switched on and make sure the Ethernet cables are securely connected. One by your YouView box and one by your router. There should be two powerline adapters plugged in to your mains. To be safe, disconnect and reconnect it.įollow the cable from your box to the back of your router and make sure it's securely connected to one of your LAN ports. Pick your connection: Direct Ethernet cableĬheck the Ethernet cable is securely connected to the Ethernet port. We’ll walk you through what to do.įirst things first, we need to check how your box is connected to your router.

#BT POWERLINE ADAPTERS YOUVIEW TV#
These work in conjunction with your YouView TV service provided by us. Limited ITV1 content in Scotland and Northern Ireland. UTV unavailable on YouView via catch up/on demand. BT Player only available to BT broadband customers. TalkTalk Player only available to TalkTalk broadband customers.
#BT POWERLINE ADAPTERS YOUVIEW HOW TO#
Check that the Ethernet cable is connected to both the Connectors and your Hub, and the Connectors are firmly plugged into your electric sockets. A brief video showing you how to install the power line adapters provided by Plusnet. Catch up/on demand via YouView on Sony relates only to content made available from the BBC, ITV, Channel 4 and Channel 5. If the light is Orange or Red, check that everything's set up properly. The Red light means the Connector is connected to the network but at a low speed.The Orange light means the Connector is connected to the network but at a medium speed.The Blue light means the Connector is connected to the network with a high speed.The light will then come on and will light up blue You'll need to check that the Ethernet cable is plugged into the Connector and your Hub. If the Blue light is off then the Connectors aren't connected properly.If the Blue light is on then the Connector is running normally, it's sending or receiving data.


Older Powerline Adapter products aren't supported. Because of this, they work best when your box is connected directly to your Hub with an Ethernet cable or using Broadband Extenders. If you have subscription channels, these are delivered over your broadband connection.
